Our Matrix conversion was completed Feb. 7, and we are excited about the benefits it will bring to our members! If you need assistance, the best way to a resolution is to contact Canopy MLS Support, firstname.lastname@example.org or 704-940-3159, Opt. 1.
IMPORTANT: The first time you log in to the Canopy MLS Dashboard after the conversion, you will need to hard refresh your browser. Here’s how:
Auto-Email and Saved Search Advice: Most Saved Searches and Auto-Emails are working as expected; however, the criteria in some were affected. Here’s how to review the criteria, and revise it, and issues to watch for: https://support.canopymls.com/kb/article/675-auto-emails-and-saved-searches-in-our-new-matrix-system/
How Canopy MLS is Responding: Canopy MLS is posting issues reported and how they have been resolved on Matrix. We appreciate those agents who have been in direct contact with us about these issues so that they can be resolved. See the list: https://support.canopymls.com/kb/article/689-matrix-conversion-issues-reported-and-resolved/
In case you missed the Realtor® Hot Topic to help you be prepared for the Matrix™ Conversion, you can watch now!
Realtor® Hot Topic to help you be prepared for the Matrix™ Conversion. Recording is available, watch now!
"Search Only" in Matrix begins, which includes no access to Add/Edit for a 24-hour period.
GO-LIVE with Add/Edit in the updated and converted Matrix RESO DD.
The new forms become effective Feb. 7. Canopy MLS licenses the forms to SkySlope and LoneWolf for ZipLogix, and the forms will be updated in these platforms as soon as possible. Members using other forms providers must manually add the forms to their individual or company documents.
Have you ever noticed that in Matrix data entered under the Equipment field and Interior Features field is displayed on third-party websites under the Appliances or Security fields? That’s because our database is from 2014 and highly customized. To interface with other systems, our data must be remapped according to the Real Estate Standards Organization Data Dictionary (RESO DD).
Canopy has a history of embracing industry initiatives to improve data standards and licensing through both RESO and MLS Grid. The best way for the MLS database to comply with the RESO Data Dictionary is to do so at its core (native) level (i.e., when the listing is entered in add/edit mode). Once the listing is entered, the data will be interpreted the same and read uniformly across platforms. This means the data you enter will be consistent whether you’re looking at Matrix, an IDX website, Realtor.com or OneHome™. Data Done Better.
Canopy MLS has been preparing for this project for a few years by only implementing new fields and enumerations that comply.
The great news is that the system, post-project, will have almost the very same user interface and minimal changes in navigation. The emphasis is on the data and details, so that the edited listing is better organized and makes more sense. Data done better.
The benefits of RESO DD compliance at the native level include:
As a reminder, all Saved Searches, Auto-Emails, contacts, settings, etc. will transport to the updated and converted Matrix system. Condo/Townhouse Saved Searches will convert to include Condominium, Townhouse and Stock Cooperative listings, unless the Saved Search included specific criteria in the Ownership Type and LandYN fields. To prepare, clean out outdated Auto Emails and Saved Searches. This will make the job easier of double-checking your important Contacts and Saved Searches after the conversion to ensure they are working as desired.
Also, pay close attention to any Auto-Emails and Saved Searches that include the following criteria:
Incomplete listings that are less than six months old will transition over, and in the new system, Incomplete listings will only be stored in Matrix for a maximum of six months, after which point they will be dropped. Listings that are in Coming Soon-No Show, Active, or any other status will not be affected, and will still be kept forever.
Also, Incomplete listings will no longer be "indexed" by the Matrix search. This means they will not be available in any search "Results" lists. In the new system it will still be possible to view the "My Incomplete Listings" list, but the option to run that as a "full search" will not be available. By removing Incomplete listings from the search feature of Matrix, our system engineers have found the search system performance increased by as much as 30 to 40%!
All listings and photos in the Canopy MLS system will convert. (We have data going back to 1997!) Changes to fields and field names are logical and easily understandable. Our Was There, Now Here guide provides the field and data changes that will take place as part of the Canopy MLS transition to an MLS database that is fully compliant with the RESO Data Dictionary standard.
Listing Images will now be saved at up to 2048 x 1536 pixels, up from 1024 x 768 pixels in the previous system. These larger format images will be made available to all websites and 3rd party data recipients.
The Single Family and Condo/Townhouse property categories have been combined into a single Residential property type.
The selection of "Condo/Townhouse" has now been split into three options: Condominium, Townhouse, and Stock Cooperative (formerly Co-op).
The new "Utilities" field includes the options for Cable Available, Cable Connected, Fiber Optics, Satellite Internet Available, Wired Internet Available. This Canopy MLS Support Knowledgebase article provides additional resources for determining specific ISPs that serve a particular area: https://support.canopymls.com/kb/article/480-are-your-buyers-looking-for-properties-with-fixed-broadband-internet-service/.
Similar requests for a field to name specific internet service providers have been declined by the Canopy MLS Board of Directions. Instead, the recommendation is for listing agents to attach the Utility Providers Questionnaire available on the Canopy MLS Forms page to their listings to describe internet availability (as well as other services).
An email was sent to all Subscribers with framed active IDX pages within Matrix. If you did not receive the email, follow these instructions any time after February 07, 2023. Questions or concerns, please send an email to email@example.com.
Sometimes our emails get caught in spam filters. Follow these steps to ensure you will receive Canopy MLS emails.
After Feb. 7, searching for listings that are either Waterfront or Water View will require two separate searches.