Support


For Help With Name/Hours Email Phone
Matrix / Realist / ShowingTime
SAM / RPR / CRS / MLS Touch
All other MLS questions 		Canopy MLS Support
Mon-Fri 8:30 am - 5 pm
Sat 8:30 am - 3 pm 		support@canopyrealtors.com 704-940-3159 Opt. 1
828-239-2900 Opt. 1
ShowingTime ShowingTime Support
Mon-Fri 9 am - 10 pm
Sat/Sun 9 am - 6 pm 		support@showingtime.com
Live Chat		 800-379-0057
Supra, eKEY or iBox Supra Field Support Center
Mon-Sun 9 am - 10 pm 		suprasupport@fs.utc.com 877-699-6787
Joining MLS
Resigning from MLS
Changing firms
Changing member info 		Member Services Support
Mon-Fri 8:30 am - 5 pm (by phone)
In person support by appointment only 		membership@canopyrealtors.com 704-940-3159 Opt. 2
828-239-2900 Opt. 2
MLS Policies
MLS Rules & Regulations
Violation Notices
Complaints 		MLS Compliance
Mon-Fri 8:30 am - 5 pm 		compliance@canopyrealtors.com 704-940-3159 Opt. 4
828-239-2900 Opt. 4
IDX/Data Licensing IDX/Data Licensing
Mon-Fri 8:30 am - 5 pm 		data@canopyrealtors.com 704-940-3159 Opt. 3
zipForm® Plus Lone Wolf Technologies
Mon-Fri (24 hours)
Sat/Sun 10 am - 10 pm 		Lone Wolf Support Knowledge Base and Chat 586-840-0140

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